FAQ

Do I need to make a reservation?
It’s not necessary to make a reservation but we recommend to do so as there is always a high demand. The official registration is always done in our shop and is quick and easy. You don’t need a Dutch bank account or anything special to rent a bike from us.

What kind of bikes do you have?
We have all sort of bikes in all sizes. All our bikes are Dutch quality bikes and typical Amsterdam ‘incognito’ bikes which means that you will ride like a local.

How do I pay for my bike?
The rental is paid upfront and can be paid in cash or by card when you pick up your bike. The rent is 25 euro per month with a minimum of 3 months. A full year is 225 euro.

Can I rent a bike shorter than three months?
Yes it’s possible to rent a bike for shorter periods but the price for 1-3 months is the same. The rent for one week is 30 euro, the second week 20 euro and the third week 10 euro.

Do I need to leave a deposit?
A deposit is required which can be a copy of a credit card (no charge) or a copy of an ID.

When and where can I pick up my bike?
You can pick up your bike anytime at our shop which is located at Damstraat 20-22 next to Dam square. We are open 7 days a week from 9:00 – 18:00. See the contact page for a map with the exact location.

When and where do I return my bike?
The rental period starts from the day you pick up the bike. The bike has to be returned at our bike shop on or before the due date.

How can I extend my rental?
You can simply extend the rent by passing by at our shop or by phone or email.

What maintenance and repairs is covered?
All maintenance and repairs due to normal use of the bike is covered.

What do I have to do when my bike has a problem?
If your bike needs maintenance or repairs you can come to our bike shop where we will take care of it immediately or give you a replacement bike.

What happens when my bike gets stolen?
In case your bike got stolen you have to bring us the keys of the bike and a police report. You then only pay a deductible of 50 euro. If you don’t have the keys or a police report you will be charged 250 euro replacement costs. More information about how to safely park your bike and what to do in case of theft will be explained to you when you pick up your bike.

I lost my bike keys, what should I do?
Please come to our shop to pick up a spare key when you lost your keys. The replacement costs are 7,50 euro per key.

I have friends and family over. Can they rent a bike with you with discount as well?
Yes, we give your friends and family an extra discount on top of our regular rental prices. Just let us know you rent a studentbike from us and we will make a nice price for them.